Booking Deposit & Late Policies
Online Booking
When entering your details on Fresha, please ensure that all information provided is accurate and up to date (WhatsApp number and mail address) . If any of your details change, kindly notify us via WhatsApp.
You will receive a WhatsApp confirmation message one day before your appointment. To secure your booking, please reply with “Yes” to confirm your attendance.
If we do not receive your confirmation, we will attempt to contact you through Fresha. Unfortunately, if we are unable to obtain confirmation, your appointment will be cancelled.
Group Appointments
All Fresha group bookings must be made correctly with the right service and time slot for each client. A non refundable deposit of 50% is required to secure your booking. The responsibility for correct booking details lies with the person making the appointment.
We cannot adjust bookings on the day if clients are scheduled at different times.
Any changes must be requested in advance and are subject to availability. On-the-day changes will not be accommodated.
Standard Cancellation Notice
We kindly request that clients provide at least 24 hours’ notice if they need to cancel or reschedule an appointment with NO charge. This allows us to offer your time slot to another client on our waiting list.
Cancellation Fees
Cancellations with less than 24 hours’ notice will incur a 50% cancellation fee of the scheduled service cost.
No-shows (failure to attend without notice) will result in the full-service amount being charged.
Exemptions
We understand that emergencies and unforeseen events can occur. If you have an extenuating circumstance, please reach out to us as soon as possible, and we will assess whether to waive the cancellation fee on a case-by-case basis.
Rescheduling Appointments
If you need to reschedule, please provide at least 24 hours’ notice before your appointment time. This helps us accommodate other clients and maintain our schedule. Rescheduling within this time frame will not incur any charges.
Rescheduling within 6 hours of the appointment will be considered a cancellation and will be subject to a 50% fee.
Late Arrivals
If you anticipate arriving late, please contact us as soon as possible. Depending on how late you are, we will do our best to accommodate you, but please note the following:
Arriving up to 15 minutes late: We may need to adjust the duration of your treatment to ensure that other clients are not affected with full payment charged.
Arriving more than 30 minutes late: Your appointment may be rescheduled/cancelled to accommodate waiting clients, and a 50% cancellation fee may apply.
Group Bookings and Special Events
For group bookings (two or more clients) and special events (e.g., bridal parties) To secure group bookings, we require a 50% deposit of the total cost at the time of booking. We need at least 5 days’ notice for rescheduling. Deposits are non-refundable if cancellations occur with less than 72 hours’ notice.
Same-day cancellations or no-shows will result in a 100% charge of the total service cost for each group member.
Deposits and Prepayments
Deposit Requirements
For certain services or high-demand times, MC Beauty may require a deposit to secure your booking. The deposit amount will be communicated at the time of booking.
Refunds
Deposits are fully refundable if the appointment is cancelled or rescheduled with more than 24 hours’ notice.
Deposits are non-refundable if the cancellation or rescheduling occurs with less than 24 hours’ notice.
How to Cancel or Reschedule
To cancel or reschedule an appointment, please contact us through one of the following methods:
Salon: 021 065 1770
WhatsApp: 076 567 1030