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Nail Redo Policy

At MC Nail & Beauty Salon, we strive to provide the highest quality service and ensure our clients are fully satisfied with their treatments. Our Nail Redo Policy is designed to address any concerns you may have with your nail services.

  1. Satisfaction Guarantee
  • If you are not satisfied with your nail service, please inform us within 5 days of your appointment.
  • We offer one complimentary redo for the same service to address any issues.
  1. Eligibility for Redo
  • The nail redo is applicable if there are issues with the quality of work such as chipping, peeling, bubbling, lifting, or other faults directly related to the service provided.
  • Redo requests for changes in colour, design preferences or fills are not covered under this policy.
  1. Procedure for Redo
  • Contact the salon within 5 days of your appointment.
  • Provide details of the issue and photos or videos  for our reference.
  • Schedule an appointment for the redo within 3 days after the complaint is made, at a time that is convenient for you and available within our salon hours.
  1. Terms and Conditions
  • The redo service will be performed by the same technician whenever possible, unless otherwise requested.
  • This policy does not cover damages caused by personal actions post-service, such as using nails as tools or exposure to harsh chemicals, overuse of water and natural wear and tear.
  • The complimentary redo must be redeemed within 8 days from the date of the original service.
  1. Exclusions
  • Redo requests made after 5 days of the original appointment will not be eligible for a complimentary redo.
  • Services provided by guest technicians/ trainers or during promotional events may not be covered under this policy.
  1. Specific Service Policies
  • Nail Polish Applications:
    • Reapplications must be requested or done within 3 days at the store where the service was rendered.
    • Smudging the nails after leaving the store due to the client’s own behaviour will not be eligible for a free redo.
  • Gel/Overlays/Acrylic or Rubbergel/Sculpture/Nail Extensions:
    • Reapplications or fixes will be done free of charge only if faults (e.g., bubbling, lifting, chipping—not due to client’s own accidents) are reported within 5 days from the application date at the store where the service was rendered.
    • Nails that break or chip due to client behaviour can be repaired at the standard repair charges.
    • Fills will not be offered as repairs.
    • Only the nails in question will be repaired.
  • Colour Selection:
    • Please choose your colour in-store correctly. If you do not like the colour, ask for a change after the first nail has been applied. No colour change will be done after the nails have been completed.
  • Retail Products:
    • Opened products cannot be returned or refunded.
    • If you find something wrong with the product, it must be returned within 3 days of purchase with your receipt. The product will be sent to the supplier for inspection. If the supplier agrees there is an issue, a replacement will be provided.

We appreciate your understanding and cooperation.
Our goal is to ensure every visit MC Nail & Beauty Salon leaves you feeling pampered and satisfied.